3Com 3Com Express
Manufacturer: 3Com Corporation
Model: 3CS-EX74-03E
- DescriptionExpress service is a complete solution for customers who install and maintain their own network hardware. It offers essential 3Com support elements that let you leverage your in-house resources. Express service provides rapid hardware replacement and easy access to telephone technical support, software upgrades, and 3Com web services.
- Manufacturer Website Addresswww.3com.com
- Service Details Advance Hardware Replacement:
- 3Com experts verify the source of your network problems by telephone. When hardware return is necessary, 3Com guarantees the arrival of a replacement unit at your site within the committed time frame. Select 4-hour or next business day response time.
Telephone Technical Support:
- Qualified 3Com technical support engineers help you resolve unlimited incidents quickly and efficiently.
Choose either standard business hours coverage or 24-hours per day, 365-days per year coverage.
Software Upgrades:
- Using an assigned password, download the latest software upgrades from the 3Com Web site to optimize the performance of your network. Upgrades do not include separately orderable software releases.
Access to 3Com Web Services:
Proactively diagnose network faults with 3Com Knowledgebase, an interactive database offering thousands of proven solutions. Use 3Com Case Manager to open, edit, and track support cases online.
Terms and Conditions:
- Availability may vary by geography. Contract and site minimums apply. The 3Com Service Agreement Terms and Conditions document is available on request.
Pre-Sales Contacts:
- To order Express service or for additional information, please contact your local 3Com sales office or service reseller. Verify contact details for your region at www.3com.com/global/world.
- Product Type Service
- Manufacturer Part Number 3CS-EX74-03E
- Response Time 4 Hour
- Service Availability 24 Hours/Day x 7 Days/Week
- Service Duration 1 Year
- Service Name 3Com Express
- Service Type Maintenance - Hardware Replacement, Software updates and Access to 3Com Web Services - Category 3 - Electronic Service
- Manufacturer 3Com Corporation
- Service Type Maintenance
- Brand Name 3Com
- Service Availability Days 7
- Service Availability Hours 24
- Provided Support Technical Support
